Stop Losing Recurring Revenue to Expired Cards

Card Updater works automatically for cards stored in Customer Vault — there's no separate setup step or opt-in required once your recurring billing is configured.

Updates typically sync ahead of the next scheduled billing cycle, so the refreshed card is in place before a charge is attempted, rather than after a failure.

It works through the Visa and Mastercard update programs, which cover the large majority of issued cards. Some smaller or specialty card issuers may not participate in either program.

Yes — updates are visible on your account dashboard, so you can see which accounts were refreshed rather than only noticing when a charge succeeds or fails.

Card Updater is specific to card payments through the card network update programs. ACH doesn't have an equivalent automatic update mechanism, since bank account changes work differently than card reissues.

It's included as part of the Customer Vault pairing rather than billed as a separate line item on your statement.

It varies by business and subscriber base, but failed payments from expired cards are one of the most common and most preventable sources of subscription churn. Send us your current failed-payment rate and we can estimate the impact.

No — the transaction is still priced as a standard recurring charge once the updated card processes; there's no separate rate for updated versus original cards.

Even a small number of preventable failed payments can add up over a year, so it's generally worth having enabled regardless of subscriber count, since there's no separate fee to turn it on.

Card Updater specifically applies to cards stored in Customer Vault for recurring or repeat billing — one-time purchases don't have a stored card to update.

Yes — the update happens through the card network's own secure program, and the new card details are tokenized the same way as the original, without ever exposing the raw number to your systems.

If a card is closed rather than replaced, there's no new card for the network to provide, so the next charge attempt will fail and require the customer to provide new payment details directly.

You'll have a named point of contact on your account team who can look into a specific account directly, rather than a general support queue.

Yes — your dashboard maintains a record of card updates, which is useful for understanding churn patterns tied to payment failures versus other causes.

No — since updates flow through the same tokenized storage as your original card data, your compliance scope doesn't change as a result of using it.